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RedHat OpenStack – the support you can expect

Your business and your customers demand maximum uptime in increasingly complex cloud environments – and you’re there in the middle.

Helping you bridge the support gap

At SIRE, we apply industry best practices to ongoing systems maintenance. Striving for 100% uptime is the best (and only) way to ensure downtime never impacts customers or your business. Our UK-based support centre can act as either your first, second or third line of support, working alongside your existing IT service desk team expanding their capacity and skill sets.

From fully managed to light touch

Whether you need a fully managed service or a lighter touch approach to complement your in-house team, we can create a support package of services that’s tailored to your needs.

Our array of support services include:

Helping with general platform users and second-line support during office hours
Assisting with top-priority, business-critical platform issues around the clock 24/7/365
Fixing storage drive failures, replacing failed units and rebalancing data
Ingesting platform health metrics and alerts into our monitoring platforms for pro-active mitigation
Raising tickets from platform performance alerts automatically to our service desk
Applying OpenStack patches with or without your in-house team
Providing remote-access support
Complying with ISO 27001

Other Services

RedHat OpenStack – platform specialists you can work with

Experience across different clouds really matters when you’re entrusting your technology – and looking to the future.

OpenStack Consulting – helping you focus on your core business

With SIRE’s OpenStack consulting services, you can focus on your business goals and priorities

RedHat OpenStack for public, private and hybrid deployments

Partner with SIRE – the expert cloud provider with vast experience across public, private and hybrid cloud environments and infrastructure

RedHat OpenStack – Managed Services you can Rely on

Get a full-stack managed service to support your OpenStack cloud platform with 24/7 monitoring and SLA management.

RedHat OpenStack – The Setup you can Depend on

Choose the RedHat OpenStack platform specialists for the installation and configuration stages of your cloud deployments